Backwoods Camping, what are we all about?

 

Environment Policy:

 

At Backwoods Camping we care a great deal about the environment. After all, what’s the point in helping people to enjoy the Great Outdoors if we don’t do our bit to protect it? In helping to do our bit to preserve the environment, we only print documents that are absolutely essential. And even then, these documents are printed on recycled paper, or paper that has come from a sustainable source. Invoices are always e-mailed to the customer, and delivery notes for small orders are printed on an A5 page, rather than A4 to save paper.
At the end of the day, our computers and office equipment are always switched off properly, not left on standby. This helps save electricity and reduces our carbon footprint.
All our packaging is made from 100% recycled materials. We use cardboard made from recycled paper, and our protective plastic packaging is bio-degradeable. Therefore, once your order arrives, and you’re satisfied with the contents, we ask all our customers to recycle our packaging. We’re doing our bit for the environment, please help us by doing your’s.

 

 

Postage and Packaging:


Once your order has been processed, and payment for your order has been accepted, we will despatch your order by courier. We aim to have all orders delivered within 72 hours (excluding Saturday and Sunday). However, please allow 3 full working days for your order to arrive. If your order has not arrived within 3 working days, please e-mail sales@backwoods-camping.co.uk , giving your name, address, order reference number and details of how best to contact you. We will investigate the matter, and contact you when we know where your order is.
We keep stock of every product on the website, and if we do happen to run out of stock of a particular product, we will make every effort to ensure that this is stated on the website. However, mistakes can happen, and it is not impossible to run out of a particular product, and for this not to be updated on the website. In the unlikely event that you place an order for a product that is out of stock, we will contact you as soon as possible to see how you would like us to proceed. In the event that you choose to go through with your order, you will not be charged until the goods are in stock, and ready to be dispatched to you. If you decide to cancel your order, you will not be charged.
If you are resident outside the mainland United Kingdom, please e-mail sales@backwoods-camping.co.uk , detailing your postage requirements, and we will get you an individual quote for shipping costs outside the UK. Please do not go through the order process if you are resident outside the UK, as the postage costs will not be correct.

 


Privacy Policy:


Backwoods Camping complies fully with all aspects of the Data Protection Act 1998. In accordance with the Act, all your personal information is handled and stored securely. You have the right, as detailed in the Act, to amend your personal details whenever you wish. You can do this by e-mailing customer.services@backwoods-camping.co.uk . We will endeavour to act on your request within 24 hours. If you no longer want your personal information stored on our database for any reason, please e-mail Customer Services at the above address.

 

Alternatively, you can make this request in writing to:

 

Backwoods Camping
Unit 38 – Birkdale Trading Estate
Liverpool Road
Southport
Merseyside
PR8 4PZ

 

Please tell us why you no longer want us to store your information, as this can help us to provide better customer service in the future.


Backwoods Camping will never sell your personal information to a third party, or allow a third party access to your personal information. We will only pass your information on to a third party when it is necessary to complete your order, when arranging delivery of your order with a courier, for instance. Your contact details will be used by us, solely to inform you of the status of your order, and to contact you in the unlikely event that there is a problem with your order. We do not store or have access to your credit or debit card details, as this information is processed securely by a remote server.

 


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